More than a chat box. An analyst that hands you a plan
Meet EVA

More than a chat box. An analyst that hands you a plan.

EVA does the analysis across every site, so you start from the answer, not a pile of reports.

Ask in plain language. EVA gives the status, what is driving it and the next actions by role.

Answers from your data
- Ask in plain language

Answers from your data

Ask the way you would ask a colleague. EVA reads NPS, locations, surveys, users and activity across every site, and answers with the numbers.

NPS and CSAT
Locations and sites
Surveys and activity
Users and permissions
Answers from your Knowledge Base
- From your procedures

Answers from your Knowledge Base

Ask how something should be done. EVA draws from the procedures you have uploaded and shows the source documents behind the answer.

Policies and SOPs
Grounded in your docs
Sources shown
Answers you can trust
A plan shaped by your role
- More than answers

A plan shaped by your role

EVA pulls its findings into the next actions that matter to your role, so you leave with a plan, not just a number.

Shaped by role
The next actions
Across every site
Built to do more over time
- How EVA works

From a question to a grounded answer

Three steps, every single time you ask EVA.

Ask
01

Ask

Type your question in plain language, with the company, region and dates you are viewing already in context.

Understand
02

Understand

EVA works out what you are asking, then reads the right source: your live data, your Knowledge Base, or both.

Answer
03

Answer

EVA replies in plain English, with the numbers and the source documents behind the answer, in seconds.

  • Serve First has transformed how we manage customer experience, giving us clear insights that have driven tangible results for our business.

    Emma Bijker

    Emma Bijker

    Senior Customer Experience & Training Specialist, The Body Shop

- Questions CX leaders ask

EVA, answered

What is EVA?

EVA is the AI analyst inside Serve First. You ask in plain language and EVA reads your results across every site, explains what is happening and points to the next actions for your role, so you leave with a plan rather than just a number.

What can I ask EVA?

Ask the way you would ask a colleague: how a region is doing, which sites are slipping, what your NPS or survey results show, or how a procedure should be followed. EVA answers from your live data and from the Knowledge Base you have uploaded.

Where do EVA's answers come from?

From your own data and your own documents. EVA reads your live results, NPS, locations, surveys, users and activity, and your uploaded procedures, and shows the source documents behind a Knowledge Base answer, so you can see what it is based on.

Does EVA just give numbers, or tell me what to do?

Both. EVA explains what is happening, then points to the next actions that matter to your role. It recommends; your team decides what to assign and to whom, so you stay in control of the work.

Is EVA accurate and can I trust the answers?

EVA answers from your data and your documents rather than guessing, and Knowledge Base answers come with the source shown, so you can check the basis of any reply. It is built to do more over time as the platform grows.

Does EVA work across all our sites?

Yes. EVA reads your results across every site, so you can ask about one location, a region or the whole estate and get an answer with the context of what you are viewing already applied.

See EVA turn your results into a plan of action

Book a personalised demo and we will let EVA analyse your results and show you the plan it builds for your team.